How long is the warranty period for Nosiboo products?

The warranty for each electric Nosiboo device is provided for 1 year (12 months) valid only if the device was used according to its intended purpose. The warranty period starts on the date the product is handed over to the consumer, or, if the installation is carried out by the business or its authorized representative, on the date of installation.
For information on the proper use of your Nosiboo, please refer to the User manual that came with the device or it can be found on our website as well. Please check the serial number of your device to make sure you read the relevant document on the website: https://nosiboo.com/downloads
The serial number is located at the bottom of the device with the format ZIG / PRO / NO / GOXXXXXXXXXX.

I believe my device is defective as it does not operate as it used to. What should I do?

Please read the Troubleshooting chapter of the User manual. If the problem has been resolved, you can keep on using your Nosiboo. If the malfunction is present while the device was used according to its intended purpose the device is covered by the warranty. If the warranty is not valid anymore, or if the device was not used according to its intended purpose, please consult our customer service colleagues at customerservice@nosiboousa.com.

I checked my device and it was used as described in the User manual, but I still experience unusual issues while using it. What should I do?

In this case, please contact the company you purchased the product from. You will need an invoice and / or the warranty card.

Is there warranty for spare parts?

We offer a 1-year warranty for each electric Nosiboo nasal aspirator if they were used as intended. The warranty does not apply to consumable spare parts (spare parts like these include eg. Colibri/ Penguin head, nose tip, air mesh and the Nosiboo Pro’s tube connector and connecting tube).

In what cases does the warranty not apply?

Problems that are caused by overuse, abuse, misuse, unauthorized transformation, foreign intervention, improper treatment, foreign repair or assembly (inspection proves), improper storage, industrial use, elemental damage, external factors such as contaminations, liquid and nasal discharge in the motor compartment, current fluctuations, damages due to Act of God and failure to follow the instructions described in the User manual, or improper cleaning and maintenance are not covered by the warranty.
The warranty is not valid in the event of damage, illegibility or lack of markings, serial number, labels or inscriptions which are there for the identification of the product. In case any correction, deletion, overwriting or incorrect data is registered on the warranty card, the warranty card is invalid, and therefore the warranty does not apply.